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How can we help?

Click on the links & read all the information for our vacations

  • How can I book a class?
    There are various of ways to book a class; Existing Members 1. Online; Our booking system is nice and easy to use, you'll finds all our available classes from Beginner+ to Intermediate/Advanced with the time of day, music genre/s and day of the week. If there are no available spaces you can join our waiting list, if someone cancels or reschedules, we will contact you. Or just keep an eye on the bookings page. 2. Via Us; You can also book a place via telephone, email or social media. We will need the same information to proccess your place. You will be able to book up to 2 spaces per class. If you are an existing member & a friend would like to attend, please contact us. First Timers You will only be allow to secure a space, if you've been in contact with us prior - bookings.culpeppers@gmail.com. We will discuss the class you are interested in & book the spaces for you, you will then receive an email confirmation. Please do not just turn up, as you will be turned away. ALL PARTICIPANTS MUST BE 18+.
  • Who can book a class?
    As of October 1st, only existing members with a valid membership will be able to book classes online. If you are looking to attend class, you will have to contact bookings.culpeppers@gmail.com.
  • Who can come to a class?
    As we are a members only club, we offer all our members the chance to book whichever classes they wish to attend. If you are wanting to attend class for the first time or have just recently got back into line dancing, please contact us on bookings.culpeppers@gmail.com to book your space via us. Classes are capped at either 22 or 25 people. All classes are 18+.
  • How many people can attend a class?
    All our classes are limited to 22/25, this is not only to keep us all safe but for all the feel as comfortable as possible.
  • How can I pay for class?
    There are various of payment options for you to secure your booking. We accept; Contactless Debit/Credit Cards Apple Pay Google Pay Cash If you have any questions, please get in contact with us.
  • Can I reschedule class to another day?
    Yes, you can reschedule a class to another day or week as long as that class is available, you can do this via your account. See below for how to reschedule a class; 1. Log In. 2. Click on the arrow to see the drop down menu, click 'My Classes'. 3. Click 'Reschedule' on the class you'd like. You will then be taken to the calendar page where our available slots will be shown. If you are having any troubles, please get in contact with us.
  • How do I cancel a class?
    If you are unable to attend a class for any reason, you will need to do this one day before class is due to take place. It's nice and simple to canel a class, you can either contat us direct or you can cancel via your online account. You will recieve a refun as soon as possible. See below for how to cancel; 1. Log In. 2. Click the arrow to see the drop down menu, click 'My Booking'. 3. Click the arrow on the class you'd like to cancel, 'Cancel' will appear. If you are having any problems, please get in contact with us as soon as possible.
  • Do I have to have an account to book a class?
    As of October 1st 2023, you will have to have a log in to book any classes, however this will only be available to our existing members. Logging in will also mean you can assess your booking information - including to reschedule, cancel and re-book a class - you will need an account.
  • How can I re-book a class?
    It's nice and simple, to re-book a class see below for how to; 1. Log In. 2. Click on the arrow to see the drop down menu, click 'My Bookings'. 3. Click 'History' - this is where all your class history will be stored. 4. Click 'Re-book'. You will then be taken to the calendar page where our available slots will be shown.
  • How can I join the waitlist?
    If any of our classes have no available spaces you can join the waitlist. If you wish to be added to our waitlist, please email us.
  • How much are classes?
    Prices for our Line Dance classes vary on the duration. Member Prices: 1hr - £5.00 1hr+ - £6.00
  • Can I bring my own drink?
    Unfortunately we do NOT allow anyone to bring their own food & drink. We have a fully licensed bar thst you can purchase a variety of drinks including bottled water, soft drinks, alchol etc., all at reasonable prices.
  • What should I wear?
    We advise everyone to wear something comfotable to dance in, both in footwear and clothing. For example if you are attending our Linedancercise class we suggest trainers and clothing that is appropiate for a higher energy class. For a Line Dance class, footwear is important. It's advised nothing to grippy or slippy as we don't want you to cause an injury to yourself - Dance shoes or Cowboy Boots can be a good option. Feeling comfortable in your clothing can help imporver your learning experience whether it's jeans and a t-shirt, it's up to you. Please NO high heels or inappropriate clothing.
  • I have never danced before, what class should I take?
    If you've never danced before our brand new Absolute Beginner class is perfect for those with little to no experience, our class will teach you weekly everything you'll need to know to progress. Please contact us if you would like to attend class, bookings.culpeppers@gmail.com.
  • Is there an age limit?
    Yes, the age limit for all events including socials are 18+. Anyone under the age of 21 must be accompanied by an adult 21+. I.D. may be asked on arrival. Refund will not be issued.
  • How do I book a place for a Line Dance Social?
    If you a non-Member please get in contact with us to book a place.
  • When are Line Dance Socials?
    Check out of Events page for a full list of upcoming Line Dance Socials.
  • How can I purchase tickets for Live Music?
    All tickets can be purchased via our website or third party website.
  • What time do doors open?
    Door times vary depending on the type of event. Doors normally open half and hour to an hour before the event timing, i.e. Line Dance Social starts at 8pm, doors from 7pm. All Live Music door timings are available on the day of the event on our website and social media.
  • Can I buy Live Music tickets on the door?
    Unfortunately, no tickets for any live music are available on the door. All tickets must be purchased prior to the show. However tickets are avilable up to half an hour before doors.
  • Can I show my ticket on my phone?
    Yes, don't worry about having to print off your ticket, as long as you can access your ticket to be scanned for entry.
  • Do I have to be a Member to buy a ticket?
    You do not have to be a Member to buy tickets to any of our Live Music events, however as a member you may recieve discounts on various events. For our Line Dance events we offer all places to our Members first. For additional information, please get in touch.
  • How do I become a Member?
    To become a Member you will need to complete a form which will be required to fill out in person. Your application can take a few days to be verified and will be contacted once your Membership is successful. If you need futher information, please get in contact. please note: creating an online account is NOT your membership application.
  • Is there an age limit?
    Yes, we have an age limit for attending any Line Dance classes or Events. You must be 18+, if you cannot provide any form of ID you may be denied entry. Anyone under the age of 21 must be accompanied by an adult 21+.
  • Is there parking?
    Yes, we have plenty of parking however it is limited.
  • Can I bring my own drink?
    Unfortunately we do NOT allow anyone to bring their own food & drink. We have a fully licensed bar thst you can purchase a variety of drinks including bottled water, soft drinks, alchol etc., all at reasonable prices.
  • What times do you open?
    We open various times throughout the week, classes MONDAY 10am - 12noon 7:00pm - 9:30pm TUESDAY 6:30pm - 9:30pm WEDNESDAY 10am - 12noon 7:00pm - 9:45pm THURSDAY 10am - 11:30am 7:00pm - 9:30pm Weekends vary, so please check our Events page.
  • I haven't recieved a confirmation?
    If you haven't received an email confirmation for either Membership, Social, Class Booking or any other event, please get in contact with us. We'll check to make sure your request has gone through and will keep you updated with the progress.
  • How to reset my password?
    We all forget the endless amount of passwords we have to try and remember. so if youdo forget yours here is a guide to hep you log back in. 1. Click on the left top corner, 'Log In'. 2. Then click, 'Forgotten Password?' - a new window will appear. 3. Enter in your email address connected to your account (if you can't remember this either please email us) 4. Click 'Reset Password'. 5. An email will be sent to this email address, with a link to reset your password. 6. Follow the steps on the screen to complete. If you are still having issues getting into your account, please get in contact with us as soon as possible and we will help you as much as possible.
  • How do I delete my online account?
    If you wish to delete your account, please get in contact with us.
  • What do I do if I test positive?
    If you test positive for COVID-19, please do not attend class. Your symptoms may be mild however limiting the spread helps us all. Once you've tested negative & are feeling better, we can't wait for you to get back on the dance floor! Updated: Aug 2023
  • What if a family member or friend I've seen tests positive?
    If you have been around family members or friends that have newly tested positive, but you have tested negative, please do not attend class for two to three days. If no symptoms arise & you're still testing negative, come back to class. Updated: Aug 2023
  • Can I still wear a mask, if I feel unsafe at class?
    If you still want to attend class, but don't want to contract COVID-19, you are more than welcome to wear a mask to add another layer of protection. We want everyone to feel as comfortable as possible. Updated: Aug 2023
  • Do I have to show my NHS COVID Pass to enter?
    No, you do not need to show any form of vaccine evidence to enter. All restrictions have ended.
  • What is the capacity?
    We have introduced a Class & Event capacity to ensure the saftey of all our attendees. We want to make everyone feel as comfortable as possible throughout their time. Class: max. 25 Socials: max. 40
CUSTOMER SERVICE > HOW TO BOOK

How To Book

Here are the various ways to book your trip.

Read through them & let us know.

All booking forms must be completed to secure your place. All guests will nee to fill out the following personal information including email address, phone number etc. Once your form has been submitted you will be contacts via the information provided with a deposit payment request along with all the payment options. Lead bookers must be over the age of 21, all guests 18+.

Via Us

Come visit us & complete your form in person, you can also pay for your deposit or any additional payments right then and there.

Via Email

Request a digital booking form which can be sent directly to you at home, you can complete the form via laptop, tablet or phone & email back. Even keep a copy for yourself.

Via Mail

Don't do emails? You can now request a paper version to be sent to you directly. Fill out the information along with your preferred payment options and send it right back. *postage price may apply.

CUSTOMER SERVICE > PAYMENT INFORMATION

Payment
Information

Read through our simple How To Pay & Ways To Pay information. If you have any questions, please get in contact with us.

How To Pay

There are various ways to pay with us. You can either visit us to pay by card (credit/debit) or cash in person, request an online payment link via the email/telephone or arrange a personal payment plan.

Need a payment plan? We offer numerous payment plans from weekly to monthly instalments, either cash or card (credit/debit). Get in touch with us to confirm your plan and arrange you payment option.

All deposits are non-refundable & non-transferable. All payments must be accepted prior to due date otherwise your booking may be cancelled.

Ways To Pay​

We accept the following payment methods.

Credit & Debit Cards

Contactless

plus cash

CUSTOMER SERVICE > CANCELLATION & REFUND POLICY

Cancellation & Refund Policy

Read through our Cancellation & Refund policy. Contact us for more information

If for any reason you are no longer about to join us on a trip we will need to be informed via email or a mailed letter. It will need to inched the following;

  • Name

  • Address

  • Trip Name, Destination & Date

  • Amount Paid

If a refund is applicable, you will receive an email 'Refund Confirmation' with the following details including the refund amount, payment method etc. You will receive your refund in the original payment method.

Amount of cancellation charge shown as a percentage of the holiday price;

All deposits are non-refundable & non-transferable, so will not be included in your refund. 

Read full Terms & Conditions here.

CUSTOMER SERVICE > INSURANCE

Insurance

You'll need travel insurance to cover any potential accidents of claims due to unforeseen circumstances, on any of our trips.

We've put together a list of some companies to check out or find one of your own. Whether you need special medical cover or a multi-trip cover for the whole family.

Be sure to do your research before you purchase any insurance, make sure it have the best cover for you & will cover the kind of trip you'll be going on.

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